Guest Services

Guest Services coworkers are the first point of contact for most of our guests and require a sincere, caring and soulful personality. The position is one part reservations and one part guest service host.

Coworkers will answer phone calls from guests and sales agents from all around the world and an ability to multi-task is a definite asset in this environment where an incredible variety of questions, concerns, clarifications etc. pop up throughout the day.

Guest Services is primarily responsible for coordinating all activities associated with guest departures from and returns to Fairbanks. This includes preparing materials such as snack coolers, guide boxes etc. needed by the guides on the road. It also involves greeting guests as they arrive, checking them in for their various tours, making any certificate corrections and setting appropriate expectations. Guest Services gives a thorough briefing at the start of each tour, using soulful honesty to prepare everyone for the realities they will encounter during their experience, and addressing any questions, concerns or trepidations guests may have. The start of a tour is a time when many things are happening simultaneously, and an ability to maintain calm under such conditions is definitely an asset.

Guest Service coworkers will often shuttle people to or from our Northern Alaska Tour Company headquarters in 15 passenger vans. Also, Guest Services takes primary responsibility for the essential task of keeping our terminal and restrooms tidy, clean and sanitary.

NATC has an open office environment, so coworkers have the pleasure of constant interaction with each other – we pride ourselves in professional, respectful communication combined with a deep level of caring. Guest Service coworkers are especially active in maintaining open communications with guides, operations and other parts of the NATC family.

Since Guest Services has the initial interaction with a guest, it is extremely important to make a quick and warm connection - good first impressions engender a level of trust that makes all subsequent conversations more productive and positive.