Guest Services coworkers are primarily responsible for coordinating all activities associated with guest departures from and returns to Fairbanks. This includes preparing materials such as snack coolers, guide boxes etc. needed by the guides on the road. It also involves greeting guests as they arrive, checking them in for their various tours, making any certificate corrections and setting appropriate expectations. Guest Services gives a thorough briefing at the start of each tour, using soulful honesty to prepare everyone for the realities they will encounter during their experience, and addressing any questions, concerns or trepidations guests may have. The start of a tour is a time when many things are happening simultaneously, and an ability to maintain calm under such conditions is definitely an asset.
Guest Services coworkers will often shuttle people to or from our Northern Alaska Tour Company headquarters in 15 passenger vans. Also, Guest Services takes primary responsibility for the essential task of keeping our terminal and restrooms tidy, clean and sanitary.
NATC has an open office environment, so coworkers have the pleasure of constant interaction with each other – we pride ourselves in professional, respectful communication combined with a deep level of caring. Guest Services coworkers are especially active in maintaining open communications with guides, Reservations and other parts of the NATC family.
Guest Services works especially closely with Reservations, and coworkers in both positions are cross-trained to perform many of the same tasks. This ensures that communications with guests are expeditious, accurate and consistent.